Here are some of the frequently asked questions and my answers to them
Shipping and Delivery
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Auspost services with tracking and drop-off without signature. If you prefer delivery by Auspost with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
What is your returns policy ?
You may return all items within 7 days of ordering, we will refund in full upon inspection. We only receive items that are in original resellable condition.
If the order is older than 7 days there is a 20% restocking fee. Please note: Multirotorshop may deny a return if the item is older than 30 days.
Upon receipt of the equipment we will process your request, we will start the refund process ASAP. The time taken to process this payment may take up to 4 weeks to process.
Please do not hesitate to contact us if you have any questions.
What should I do if my order hasn't been delivered yet?
Please check the tracking number provided first. If tracking details are not provided please send us an email with your order reference. Contact email – firstname.lastname@example.org
How can I get a new returns note?
There will be a contact form you can fill up for Returns. Email email@example.com for more information.
Cancellation of order ?
Multirotorshop reserves the right to cancel the order and provide a full refund, should a pricing error arise for a particular product(s).
If a product is out of stock, Multirotorshop will contact the customer by email, SMS or social media to notify the customer of the inventory status, and orders can be cancelled and a partial refund be generated.