Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Auspost services with tracking and drop-off without signature. If you prefer delivery by Auspost with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
You may return all items within 7 days of ordering, we will refund in full upon inspection.
Upon receipt of the equipment we will process your request, we will start the refund process ASAP. The time taken to process this payment may take up to 4 weeks to process.
Please do not hesitate to contact us if you have any questions.